Opal Transfer operates in money transfer sector for more than 18 years. Our company is in continuous growth and development because we want to offer quality to our customers. Our company's philosophy is to keep good long-term employees, and many of them choose to stay with us for over 10 years.
You are a confident communicator with excellent selling skills over the phone. You thrive in delivering the best customer service. You have good emotional intelligence and you are client needs-oriented. You want to be part of our multilingual team taking care of high-quality customer experience for Romanians in the UK.
Duties will include:
• Managing sales and marketing communications with Romanian customers
• Engaging customers to use our service, promote existing and new products
• Contacting Romanian customers to help them in the money transfer process
• Contacting customers who have not used our services for a certain period of time
• Manage about 70 phone conversations a day
• Answer calls and emails from customers relating to their money transfers via Opal Transfer
• Finding ways for new customer attraction
The ideal candidate’s skills and experience:
• At least 3 years’ experience in engaging customer service role or call centre
• Excellent sales skills
• A high-energy approach and Yes-attitude
• Excellent communication skills, innovative approach to customer engagement
• Building connection with customers
• Ability to inspire them to share information about our services
• Problem-solving skills
• Ability to work in a busy environment
• Fluency in Romanian.
If you have ever dreamed about a full-time job in the City of London, with a growing salary and bonuses, different challenge every day and work in friendly team, Opal Transfer is the right place for you. We offer the starting salary from £ 21,000 a year, with the first promotion in six months. Salary also depends on your hours worked. Working hours are Monday to Friday 10:00 – 19:00.
If you feel this is the right place for you, please send your CV and cover letter to email@example.com.
Reference ID: Romanian Sales Customer Service
Application Deadline: 20/09/2021
Job Types: Full-time, Permanent
Salary: From £21,000.00 – £23,000.00 per year