Customer Service:
+44 (0)20 7022 0995

Terms and Conditions




These Terms and Conditions govern the money transfer services provided to you by Opal Transfer LTD, Reg. N. 4741528 (referred to as "we/our/us").
Our head office address is 72 King William Street, London, EC4N 7HR, telephone numbers +44 (0) 207 976 5445, +44 (0) 207 828 4222, fax number +44 (0) 207 022 8622, email: The contact details of our branch from which the service is provided to you are:
Opal Transfer, 3 Leytonstone Road, London E15 1JA, 0208 522 7787
Opal Transfer, 8 Shepherd’s Bush Road, London, W6 7PJ, 0208 740 7772.


You must provide us with information which clearly identifies:
• The individual to whom you are sending the money (the "receiver"); and/or
• details of the receiver's payment account (if they have one); and/or
• any other relevant information required to execute the money transfer.


To be eligible for our Services, you must be at least 18 years old. You further represent and warrant to us that if you are an individual and you have registered with us that you are not acting on behalf of an undisclosed principal or a third party.

4.    TIMING 

We will transfer your payment so that the money reaches the firm, bank or bank account where your receiver can collect it mostly on the next business day after we received your instruction and full payment for the transfer.
If we did not receive your payment instruction before 16.00 on a business day for us (or if we received it on a day which is not a business day for us), we may treat it as if we received it on the next business day.
You cannot amend or cancel your instruction to us after the payment was executed and/or paid out.
"Business day" means a day on which we and the money transfer destination firm/bank and intermediary bank are open for business (other than a Saturday or Sunday or a public holiday in the UK or in the destination country).


5.1    When you are sending money, you agree to pay us, at the time we accept your instruction to send your money transfer, the fees and charges in accordance to information available in our branches, leaflets or website
5.2    When you are receiving money, we may deduct, from the money transferred to us before we make it available to you, the fees and charges in accordance to information available in our branches, leaflets or website


Our exchange rates are available at the premises, at call centre operators or on website We will on request write on your payment instruction form or receipt the exchange rate applied to your money transfer when you are sending or receiving money. Our exchange rates may change during a day. The exchange rate applies at the moment you give the money transfer instruction to us.


If you wish to cancel a transfer or request a refund of the incorrectly transferred amount:
•    You can call us to telephone number +44 (0) 207 976 5445, +44 (0) 207 828 4222, send written request to the address 72 King William Street, London, EC4N 7HR by letter or email us to
•    Where possible please enclose a copy of your Receipt. We aim to process such requests promptly but in any case within 30 days.
•    If you cancel a transfer, we will generally refund principal amount which you made to us before exercising your right of cancellation, but:
        a. we may not refund the commission as a reflection of the costs already incurred by us except when the cancellation is due to an error by Opal Transfer;
        b. we will not refund you after the payment was executed and/or paid out before we get your notice of cancelation;
•    If you notice an error in either the payment sent or received as a result of using the Opal Transfer services, then you should immediately notify us at or by calling our Call centre +44 (0) 207 976 5445. If you become aware that you have received a payment above/less what you were expecting, you must notify us of this so that arrangements can be made for you/us to immediately return any overpayment/underpayment.
•    Opal Transfer reserves the right to refuse to accept any transaction at its discretion.

8.    GENERAL 

We are not obliged to perform our obligations if abnormal and unforeseeable circumstances beyond our control prevent us from doing so.
If the money transfer is made to a bank account, we are unable to return it after execution unless the receiver gives such permission to his/her bank and the money have been returned to Opal Transfer account.
No compensation is available from the Financial Services Compensation Scheme if we are unable to meet our obligations. Our relationship with you is not that of a bank or trustee.
Neither these Terms and Conditions nor any transaction carried out under them shall confer contractual or other rights on, or be enforceable against us by, any party other than you.
We are not liable for any losses not directly associated with any incident that may cause you to make a claim against us, nor are we liable for loss of profits, loss of business, loss of goodwill or any form of special damages.
You agree that you are not sending or receiving a payment transfer for or in connection with any criminal or illegal purpose.
You agree to help us in the discharge of our anti-money laundering, security validation and verification responsibilities by providing such information as we may request.
You agree to provide us with accurate and complete personal information such as: full name and surname, date of birth, valid personal identity document, current residential address, phone number, email and keep it up to date. Corporate clients should update us with any business changes also keep valid personal information of shareholders, directors and authorized persons.
It is your responsibility to let us know if there are inaccuracies or changes to your personal information. All changes can be done by login in to your account online or mobile application, and also you can notify us via email or by calling our Call Centre +44 (0) 207 976 5445.
We may use information about you to discharge our anti-money laundering, security validation and verification responsibilities, to provide our services and to manage our relationship with you. 
We may make searches of credit reference agencies who will supply us with information on verification of personal details provided by you to prevent or detect fraud, or to assist in verifying your identity. If we cannot find enough information we will ask you to provide some additional documents instead. The credit reference agencies will record details of the search type “identification” whether or not this application of registration proceeds.
We may disclose this information to sender, receivers and intermediaries in the course of providing our services or as required by Regulation EC 1781/2006 on information on the sender accompanying transfers of funds; persons with whom we share information for anti-money-laundering, security verification or validation purposes; regulatory and prosecuting authorities; service providers acting on our behalf. This may involve transfer of information to countries which do not have data protection laws as strict as those in the UK.


These Terms and Conditions and all matters arising from or connected with them are governed by English law. The courts of England have exclusive jurisdiction to settle any dispute arising from or connected with these Terms and Conditions (including a dispute regarding their existence, validity or termination or relating to any non-contractual or other obligation arising out of or in connection with them) or the consequences of their nullity.


Please tell us if you have any problems with our service: we will seek to resolve your complaint as quickly as possible. If you are not happy with our response, or if we have not finished investigating your complaint and given our response after 8 weeks, you may be able to refer your complaint to The Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR.

Opal Transfer LTD, updated April 2015