Customer Service:
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Job opportunities

We are hiring!

If you are sociable, proactive and enjoy challenges, Opal Transfer could be the ideal company for you. If you have customer service experience and a desire to learn and teach, then even better. We need you at Opal Transfer.

We are always looking for enthusiastic team members, brimming with new ideas. Together we can help this international company grow, innovate and prosper.

We believe that those who work hard should also have fun, and Opal Transfer loves surprising its staff with memorable entertainments. Our team has flown a helicopter and ridden in luxury sports cars. Every year we participate in a sailing regatta. We’ve even travelled to Paris, Amsterdam, and Salzburg. No one will forget when we climbed trees (Go Ape!), visited the water park, attended a Royal Ascot event - the list goes on and on.

If this working environment interests you, take a look at our latest vacancies. Who knows? Maybe one of them is tailor-made for you.

 

 

 

 
 

 

Romanian speaking Sales and Customer Service Advisor in call centre
Location: London

Opal Transfer operates in money transfer sector for more than 18 years. Our company is in continuous growth and development because we want to offer quality to our customers. Our company's philosophy is to keep good long-term employees, and many of them choose to stay with us for over 10 years.

 

You are a confident communicator with excellent selling skills over the phone. You thrive in delivering the best customer service. You have good emotional intelligence and you are client needs-oriented. You want to be part of our multilingual team taking care of high-quality customer experience for Romanians in the UK.

 

Duties will include:

 

• Managing sales and marketing communications with Romanian customers

• Engaging customers to use our service, promote existing and new products

• Contacting Romanian customers to help them in the money transfer process

• Contacting customers who have not used our services for a certain period of time

• Manage about 70 phone conversations a day

• Answer calls and emails from customers relating to their money transfers via Opal Transfer

• Finding ways for new customer attraction

 

The ideal candidate’s skills and experience:

 

• At least 3 years’ experience in engaging customer service role or call centre

• Excellent sales skills

• A high-energy approach and Yes-attitude

• Excellent communication skills, innovative approach to customer engagement

• Building connection with customers

• Ability to inspire them to share information about our services

• Problem-solving skills

• Ability to work in a busy environment

• Fluency in Romanian.

 

If you have ever dreamed about a full-time job in the City of London, with a growing salary and bonuses, different challenge every day and work in friendly team, Opal Transfer is the right place for you. We offer the starting salary from £ 21,000 a year, with the first promotion in six months. Salary also depends on your hours worked. Working hours are Monday to Friday 10:00 – 19:00.

 

If you feel this is the right place for you, please send your CV and cover letter to job@opaltransfer.com.

Reference ID: Romanian Sales Customer Service

Application Deadline: 20/09/2021

Job Types: Full-time, Permanent

Salary: From £21,000.00 – £23,000.00 per year

Sales Manager, Bulgarian, Romanian, Polish, Latvian or Lithuanian speaking
Location: London

An exciting opportunity is available for an energetic Sales Manager to join a growing company in the emerging Fintech sector. The successful Sales Manager will join the well-established money transfer business based in Central London. Initially the role will be remote.

The Company

For 17 years Opal Transfer has helped its customers to send money to their loved ones. The importance of this service is not lost in the team at Opal Transfer. We take our customers’ needs seriously, providing support and quality of service. The company’s continued success means over 300,000 customers trust us across Europe! This diverse team is built up of multinationals and promotes a culture of inclusion. Opal Transfer value their employees. Our philosophy is to invest in the knowledge and development of each individual, so there are progression opportunities for the right candidate.

What you have to do?

  • Identify and analyse customer groups in Eastern European communities – Bulgarians, Romanians, Polish, Latvians and Lithuanians in the UK, and develop focused strategies and plans that increase sales in each community
  • Develop sales tactics and materials for our call centre agents and in the digital world (our mobile app, website, Facebook, Whatsapp)
  • Train, motivate, coach and develop our call centre agents in customer focus and selling techniques
  • Analyse and develop sales strategies, sales plans and detailed customer journeys for each group of clients (potential, new, regular, long term clients’ groups)
  • To develop targeted sales messages for each of the Eastern European communities in the UK that drive and increase sales in calls and on digital platforms
  • Establish strategies to enhance customer recommendations to their friends
  • Seek and establish new revenue streams using digital applications and platforms.
  • Continuously evaluate and improve current sales practises and drive change
  • Make things happen.

What you need to succeed

  • High energy and drive with hands on the job approach
  • Extensive sales experience of your own, preferably in call centres and/or digitally
  • Experience in managing teams of sales agents using excellent motivational skills
  • Experience in developing and delivering sales training programs coupled with great coaching skills, whilst being comfortable in presenting and educating our team
  • Ability to analyse sales performance
  • A good commercial mindset
  • Fluent in English and fluency in any of the following: Bulgarian, Romanian, Polish, Latvian, Lithuanian

What we offer

Opal Transfer not only offers the successful Sales Manager a generous salary of circa £30,000, depending on experience, plus a sales target bonus, but also career growth opportunities. We invest in the right people and we love to support people growing. Additionally, there will be bonuses, development courses and team trips!

If you are a passionate Sales Manager with the endless drive then Opal Transfer can’t wait to hear from you. Join our friendly team. There is no wrong way to impress us. Send us your CV, together with email or even a video and tell us about yourself to get to know you better, to job@opaltransfer.com, with reference Sales Manager.